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Gorgeous Shop awarded for outstanding Customer Experience
Shopzilla recognise Gorgeous Shop's commitment to customer satisfaction in the Circle of Excellence 2012 awards
Gorgeous Shop are pleased to announce that Shopzilla Europe, the shopping search engine has unveiled gorgeousshop.co.uk as a European winner in its 2012 Circle of Excellence Awards. The annual award spotlights top performing online retailers who receive significantly higher customer ratings than the average scores across seven key satisfaction indicators.
- Overall satisfaction at the point of sales
- Product selection
- Ease of finding what the customer is looking for
- Repurchase intent after order receipt
- Product met expectations after order receipt
- On-time delivery
- Customer support
The Shopzilla customer feedback platform and tools have the power to enhance retailers' success and customer loyalty. The 2011 Shopzilla Circle of Excellence award was earned by 37 online retailers in Europe, out of the thousands of retailers in its European network.
The feedback platform helps Gorgeous Shop to maintain superior customer service and gain ongoing consumer insights from the companys' website specialising in luxury beauty products.
Mark Gray Marketing Director from Gorgeous Shop said:
"Naturally, we are delighted to be recognised for this achievement. I must especially thank our customer service team for all their hard work. We appreciate that our customers have a choice when it comes to buying their beauty products online and it is pleasing to see customers returning to our website time and time again. Our ongoing commitment to customer satisfaction is the most important aspect of our business and as we continue to grow we will always listen to what our customers have to say and react accordingly."
Michelle Anderson, Marketing Manager, at Shopzilla Europe said:
"Shopzilla reaches around 14 million shoppers across Europe per month and by asking real customers for their feedback on their shopping experience we can offer retailers genuine competitive insight which is not available on this scale elsewhere.
Shopzilla enables retailers to understand their customers' reactions by providing tools and reports about their customers' experiences of their own websites. The feedback and ratings programme not only provides benchmarking information but also aids other marketing programmes through the integration of these results in Google's adwords programme."
