UK Delivery Options

International Deliveries

International Restrictions

Terms & Conditions

Free UK Delivery Delivery: within 6 working days

This is our default service which will arrive within 6 working days to the following areas:

UK Mainland, Northern Ireland, Scottish Highlands and Islands, Channel Islands and Scilly Isles.

If you require your order sooner, then please select our UK Standard Delivery service at £3.50.

All orders placed are subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order. Deliveries can be made between 8am and 7pm for residential addresses and 9am - 5pm for Business addresses.

If you are not present when the parcel arrives the postman/courier may attempt to leave the parcel with a neighbour or in a safe place. If neither of these methods are suitable then a card will be left; this will notify you of how and when to collect your parcel.

Please read our terms and conditions for more details.

UK Standard Delivery: £3.50 Delivery: within 3 working days

This 3 working day service allows you to order as many products as you require for one simple price and is a faster service than our Free UK Delivery option.

All orders are dispatched via Royal Mail, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order. Deliveries can be made between 8am and 7pm for residential addresses and 9am - 5pm for Business addresses.

With this service, you will be sent an email once your parcel has been despatched containing the tracking number to monitor the location of your order. Use this number to track your parcel from around 8pm on the day of despatch via Royal Mail Track & Trace.

Your order may require a signature as proof of delivery, so please ensure that you specify a delivery address where our couriers can obtain a signature. We are happy to send your goods to a work or neighbours address as long as your billing address details match that of the address where your selected credit or debit card is registered to. (subject to credit/security validation)

If you are not present when the parcel arrives the postman/courier may attempt to leave the parcel with a neighbour or in a safe place. If neither of these methods are suitable then a card will be left; this will notify you of how and when to collect your parcel.

Certain UK addresses are subject to different rates and timescales, see our UK Exceptions below.

For an even faster service your can upgrade to UK Premium Delivery Service (next working day). Please read our terms and conditions for more details.

UK Premium Delivery: £5.99 Delivery: Next Working Day

This Next Working Day service allows you to order as many products as you require for one simple price.

All orders placed before 14:00 are dispatched from our warehouse on the same day via courier, subject to stock availability and security checks.

A signature is required for this service. Someone must be at your delivery address to sign for your parcel between 8am and 7pm, so please send it somewhere it can be reliably signed for, such as your place of work, a neighbours. Goods must be in stock. Should you wish to query our stock levels please call customer services on +44 (0)1442 866009.

Our UK Premium Delivery Option guarantees next working day delivery for orders placed before 14:00 Mon-Fri. On Fridays 'Next Day' means Monday.

If the courier is unable to obtain a signature from your property they will try neighbours unless specifically specified not too.

Certain UK addresses are subject to different rates and timescales, see our UK Exceptions below.

Please read our terms and conditions for more details.

BFPO : £3.50 Delivery: 3-4 working days to BFPO Hub

This 3-4 working days service is via The Royal Mail

Deliveries can be sent to the British Forces via the distribution hub in London. Once the package is signed for by the BFPO it is their responsibility to deliver to the specified address.

UK Exceptions

Some areas of the U.K. are subject to higher prices and longer delivery times because of their (relatively) remote locations. The Premium Service is not next working day but will be faster than the UK Standard service.

All orders placed before 14:00 are dispatched from our warehouse the same day, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.

This rates and services are applicable to the following locations. Please read our terms and conditions for more details.

European Deliveries

European orders are sent by either the Royal Mail or by DHL . Your parcel should take between 3 and 10 working days to be delivered to you depending on your exact location. The delivery method used is based on the size, weight and value of the order. Customs charges may apply in certain Non EU countries, as well as the Canary Islands and Switzerland.

Other European Areas:

There is a maximum 2kg weight restriction which applies to: Azores, Balearic Islands, Canary Islands, Faroe Islands, Madeira, Malta, and Monaco.

Rest Of The World

There is a 2kg limit on some parcels indicated above in the dropdown. We cannot be held responsible for any Customs Duty that may be applicable in your area, however, we will provide any relevant consignment documentation required by local customs officials to identify the parcels contents.

Please read our terms and conditions for more details.

Please Note: Selected brands and product type may not be available to ship outside the UK.

Restricted Items

Please be aware that we can no longer send parcels containing batteries, perfumes, aftershaves and aerosols outside of the European Union and Norway . To avoid delay to the processing of your order, please do not select any of the above as we will be unable to fulfil your order if you are located out side of these regions.

Electrical Items

All electrical products come with a UK power adaptors only. Local converts will be required and you must check that the voltage will work in your area. We can not be held responsible for any compatibility issues.

Please read our terms and conditions for more details.

Delivery Times

Shipping times are quoted on the basis that the product is in stock.

Orders are processed between Monday and Friday 09:00 - 14.00 GMT, excluding Bank and Public Holidays. Orders placed after 14:00 GMT, Orders placed during a weekend or Bank Holiday after 14:00 GMT will be processed on the next working day.

Currency

All prices on our site are quoted in UK Pounds Sterling (£).

Delays - Part Shipment

- Inventory

Very occasionally certain items will go temporarily out of stock or may be discontinued at short notice by our suppliers. We will notify you via email if this is the case and will offer you the opportunity to keep your items on back order, arrange alternative products or offer a full refund. In the event that we cannot send all your items in one shipment we will part ship your order so that you receive the majority of your selected items as quickly as possible. The remainder of your order will be dispatched within 24 hours of receipt of the good from our suppliers.

- Busy Periods

During busier times (for example Valentine's Day, Father's Day, and especially at Christmas) there may be a slight delay (no more than 24 hours) in processing your order.

Most UK orders are sent via Royal Mail and our standard delivery times quoted. We cannot be held responsible for items delayed in the postal system, or any industrial action taken by our nominated couriers as this beyond our control.

Lost In Transit

We must allow up to 14 working days (UK Deliveries) and 28 working days (European and Rest Of The World) from despatch before a parcel is deemed lost in transit. For further assistance please call our customer service team on 01442 866009.

Weather Disruption

Unfortunately, severe weather conditions can disrupt our couriers from time to time. We have seen this in recent winters with localised snow and ice leading to dangerous road conditions and airport closures. This can effect the services we offer and will effect the usual guarantee of service levels that are offered by our couriers. Naturally, Couriers will always put the safety of its drivers and ancillary staff first over performance targets. Couriers do make every effort to put in place contingency plans when bad weather hits certain postcode areas. However, delays and back logs do occur from time to time.

These circumstances are beyond the control of both Gorgeous Shop Limited and its couriers partners. When selecting shipping methods please be aware that no refunds will be given on Premium Delivery (usually next working day) or other timed delivery services if the courier is unable to operate its normal services due to bad weather. Premium Delivery Services will always take priority and are still the fastest way to receive items.

We apologise in advance for any inconvenience caused to our customers as a result of the adverse weather conditions.

Errors On Receipt Of Your Order

Any errors or missing items must be notified to us within 7 days of receipt of your order. We will be unable to redress any errors after this time has elapsed.

Proof Of Delivery

UK Standard Delivery, UK Premium Delivery (UK Mainland), Premium Delivery (UK Exceptions) and some Euro Parcel orders will require a signature to release the parcel. Someone must be at your nominated delivery address to sign for your parcel between 8am and 7pm, so please provide a Delivery Address where the parcel can be reliably signed for, such as your place of work or a neighbours’ residence.

Pre-Orders

Orders that contain pre-order products (i.e. not currently in stock) will be shipped as soon as all products are in stock.

To help us process your order we require that your complete your full billing address details during the registration/checkout process matching the exact address and postcode details held by your bank. If these details are not correct we will put the order on hold until our verification is completed. (this applies even if the transaction is completed and an order number is sent out to you).

Alternative Delivery Address
We will ship to another specified Delivery Address only when we have confirmed that the card holders billing address details are correct and verified. We are unable to make changes to delivery addresses once an order has been confirmed at checkout.

All international deliveries are usually shipped via road to the nominated country and then passed on to the local postal service. Please refer to the Delivery Times Estimator for your region. Parcels may have to pass through local customs which can delay your delivery. Countries outside the EU are subject to additional customs charges which vary considerably and are not included in the cost. These charges must be paid for by the recipient before the package is cleared. Gorgeous Shop Limited cannot refund any customs or import duty paid by the recipient.

*Currently we cannot ship aerosols, items containing batteries and perfumes outside the European Union and Norway due to shipping restrictions. If you live outside these areas any aerosol items will be removed from your order and refunded, subsequently delaying the dispatch of your order.

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is despatched , we'll send you a despatch confirmation. It will include the following information:

• Items purchased
• Payment information
• Delivery method
• Tracking Details

If you have received confirmation of shipping but your goods have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times shown for your area.

Please be advised that the delivery times shown for each area are based on an estimated date of delivery, on rare occasions delivery can take longer than specified*. If your parcel contains aerosol or electric items please be advised that shipping is via surface mail and can take up to 28 working days.

If after this time your goods have still not arrived, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your goods, please contact us and we will do our best to assist you after the period set below. Please note that these times have been set to us by our postal service and are based on the guidelines regarding the processing and delivery of parcels; we are unable to re-ship, cancel or refund your order until after these time constraints have passed.

For UK Deliveries: Please allow 14 working days to pass from date of dispatch.

For Europe (including Rep of Ireland) and rest of World: Please allow 28 working days from date of dispatch.

Once the allocated period has passed our Customer Services team will be able to help you further.

*Gorgeous Shop Limited cannot be held accountable for any delays of parcels in transit, as this is beyond the control of the company.

On occasion parcels are returned to us after the customer has failed to pick them up from the depot, please read further details below.

If your parcel has not been delivered it may be sitting at your local Royal Mail/Courier depot. If you fail to retrieve the parcel, your parcel fails to be delivered on more than one occasion, no safeplace option has been specified or your parcel is refused at the delivery address it will then be returned to us and there will be one of three courses of action. In the first instance we will attempt to contact you when your order is returned, however on occasion you may contact us before we have the opportunity to contact you, in both instances the following options will be available to you:

1. We can issue a refund minus the initial postage costs. – If your delivery was free, as per our terms & conditions on promotional postage, a fee* will be deducted from your refund to cover return postage and admin costs.
2. We can re-dispatch the parcel to you, however please note this will incur a further fee* to cover admin and postage costs.
3. If we have contacted you and have not received a response after 7 calendar days we will automatically process "Option 1"

* The fee will be charged based on the original shipping method used for UK delivery or International delivery. Please note even if your order qualified for free shipping you will be charged for the equivalent postage costs as return of the item voids the promotional postage offer. Should you have any queries as to this cost please refer to the ‘Delivery Prices’ section.