How do I place an order?

Simply navigate from either the left hand menu bar on each page or from the special offers links on the right hand side of the home page. This will take you to a brand page, for example ghd, Redken, Dermalogica etc. Once in the brand page select a sub category that you like. For example: if you where looking for a shampoo for blonde hair you might try Redken - Blonde Glam- Shampoo. You may also type in the search box on the top right hand side of the tool bar on each page. You type in shampoo : Where all shampoos featured on the site will be listed - or you may type Redken Shampoo - this will display all the shampoos in the Redken range.

Where is my order?

Unless other wise requested we use standard or recorded Royal Mail for postage. This means that your products will be with you with in 2-3 days. If for any reason you products are delayed more than 7 days please contact us.

How to Return Goods

We hope that you are pleased with your purchase. If you need to return an item for exchange or any other reason, please read the instructions below.

To return an item by mail

Please contact us, via one of the methods listed below, and tell us you wish to make a return.

Email

Send an E-mail, with the Subject 'GS Return request - 000000 ' (Where 000000 is the order number shown on the front of the delivery note). Detail the items you wish to return.

Telephone

Call us on 01442 866009, please make sure you have the delivery note with you when you call. You will be issued with an RMA number. Complete the form below, detailing what you are returning, ensure you write the RMA number into the form. Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. Send the parcel to us. We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel when you send it. RMA No ------------- (Write in the number you have been given)
Gorgeous Shop Limited Returns Department
The Stables,
Sharpes Lane,
Cress Farm,
Bourne End,
Hertfordshire,
HP1 2RX
 Please allow 7 days for your parcel to reach us; we will process it within a working day of it arriving. Please read our Cancellation Rights, Returns and Refunds policy prior to sending products back to us.

Is VAT included

Yes, gorgeousshop.co.uk always shows prices that include VAT when applicable. As goods are dispatched from our warehouse in the United Kingdom, UK Vat rates always apply.

Can you tell me the cost of delivery

Standard delivery charges are: 

Price of order	Standard UK	Over Seas - Europe	USA and Canada	Rest of the World
Up to £10	£2.50	£3.75	£4.75	£5.65
£10 - £20	£3.00	£5.00	£6.50	£7.65
£20 - £30	£3.50	£6.25	£8.25	£9.65
£30 - £50	£4.50	£7.50	£10.00	£11.65
£50 - £75	£5.00	£8.75	£11.75	£13.65
Above £75	£5.50	£10.00	£13.50	£15.65

There maybe offers based on order value where postage is free. Certain high value items will be posted via recorded/special delivery methods.  We will constantly monitor our delivery methods to ensure you get the best service possible.

How do I make changes to my order?

You can make changes to your order anytime before 11.45am on the next working day after you place your order. Simply call us on + 44 (0) 1442 866009. Please check your order carefully before you click "Confirm  Order" after that, we are not able to change or cancel your order.

I forgotten my password?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with gorgeousshop.co.uk

What if an item is out of stock?

If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply drop us an email and we will notify you when we expect delivery for each affected item.

Where can you deliver orders?

At this time, gorgeousshop.co.uk can send orders to street addresses in the United Kingdom, Jersey, Guernsey and Isle of Man. We do not deliver to a PO Box address.

What payment methods do you accept?

gorgeousshop.co.uk accepts the following major credit cards: Visa; MasterCard; Switch; Delta; Maestro; Solo.