We always hope that you are pleased with your purchase. However, If you need to return an item for exchange or any other reason, please read the instructions below carefully.

Return Guidelines

We accept returns on the basis that the goods have been unopened, unused and are in a resalable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact.
Some Manufacturers (e.g. GHD Stylers) have security seals, and if these seals are broken then the item cannot be resold and will not be accepted by our returns department.

Terms

In the event that goods are being returned because of fault Gorgeous Shop Limited will be responsible for postage costs in replacing goods. In the event that non faulty goods are returned we will make a charge for postage and administration.

To return an item by mail
Please contact us, via one of the methods listed below, and tell us you wish to make a return.

Email
Send an E-mail, with the Subject 'GS Return request - 000000 ' (Where 000000 is the order number shown on the front of the delivery note). Detail the items you wish to return.

Telephone
Call us on 01442 866009, please make sure you have the delivery note with you when you call. You will be issued with an RMA number. Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. Send the parcel to us. We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel when you send it. RMA No ------------- (Write in the number you have been given)

Gorgeous Shop Limited Returns Department
The Stables
Sharpes Lane,
Cress Farm,
Bourne End,
Hertfordshire
HP1 2RX

Please allow 7 days for your parcel to reach us; we will process it within a working day of it arriving. Please read our Cancellation Rights, Returns and Refunds policy prior to sending products back to us.