Gorgeous Shop Returns
We always hope that you are pleased with your purchase. However, If you need to return an item for exchange or any other reason, please read the instructions below carefully.
We accept returns on the basis that the goods have been unopened, unused and are in a resalable condition. All packaging including cellophane wrapping and tamper resistant seals must be intact. Some Manufacturers have security seals, and if these seals are broken then the item cannot be resold and will not be accepted by our returns department. All returns must me made with in 28 days of receipt of your goods.
In the event that goods are being returned because of fault Gorgeous Shop Limited will be responsible for postage costs in replacing goods these costs will be reimbursed to you on receipt of the returned goods. Gorgeousshop retains the right to request photographic proof of damage caused to items before offering a refund. On occasion Gorgeous Shop Limited may send you a returns bag for the damaged product (ghd) so that you may return the faulty item directly to the brand Returns Department. In the event that non faulty goods are returned we will make a charge for postage and administration. Non-faulty items must be returned to Gorgeousshop within 14 days.
How to Return GoodsGorgeous Shop Returns
184 High Street
HP4 3APUnited Kingdom
We hope that you are pleased with your purchase. If you need to return an item for exchange or any other reason, please read our Cancellation Rights, Returns and Refunds policy with in our terms and conditions .Then simply contact us by either of the following methods:
Email Send an E-mail, with the Subject 'GS Return request - xxxxxx ' (Where xxxxxxx is the Internal order number shown on the front of the delivery note). Detail the items you wish to return and tell us the reason for the return. We will contact you with in 2 working days with instructions on how to return the goods to us.
Telephone Call our Customer Service Team on +44(0) 1442 866009, please make sure you have your order number to hand when you call. Our Customer Service team will discuss your issue and authorise the return subject to our Cancellation Rights, Returns and Refunds policy.
Once your Return has been authorised we will ask you to send the goods back to us. If you live in the United Kingdom we will provide you with a pre paid postage label. For orders outside the UK we will advise you on the best method to return the goods.
Pack your parcel with care; if you fail to pack the parcel and your goods arrive damaged (as a result of the return trip) we may not be able to process your return. You should also obtain a receipt for the parcel when you send it. Please write you name and order number on the outside of the parcel.
Please allow 7 days for your parcel to reach us if you are in the United Kingdom, for returns from International locations please allow up to 28 days.
Please read our Cancellation Rights, Returns and Refunds policy prior to sending products back to us.
Re-Shipping of Orders
Attempted Delivery - If goods are sent on a signed for service and the courier cannot obtain a signature as Proof of Delivery they will leave a card and return the parcel to the nearest depot. This also applies to local postal services (Royal Mail) where the postman cannot find a safe place to leave the parcel. If a parcel is not collected within 7 days the parcel will be returned to us. If this situation occurs and customers still want their parcel, we will redeliver only when we have received payment for the the cost of re delivery.
In the first instance we will attempt to contact you when your order is returned for your choice of the following options:
- We can issue a refund minus the initial postage costs.
- We can re-dispatch the parcel to you, however please note this will incur a further fee to cover admin and postage costs.
- If we do not receive a response after 7 days of attempting to contact you we will automatically process "Option 1".
Please contact our help desk on +44(0)1442 866009 for further details.